SELECTED WORKS

nbn® Home Internet

Turning a utility product into a frictionless digital experience, across acquisition, activation, and account management

CASE STUDY

Devices Portfolio - eCommerce

Designing the end-to-end experience for amaysim’s first smartphone eCommerce offering - built to drive retention, brand value, and revenue.

CASE STUDY

Multi-Factor Authentication

Designed and delivered a secure, user-friendly multi-factor authentication flow across mobile and web.

CASE STUDY

Virgin App Feature

Rapidly prototyping and testing a personalised tour booking experience to help Virgin Australia travellers make the most of their journey.

CASE STUDY

Get Up Go – Personal Fitness, On Your Schedule

A mobile app designed to simplify class bookings, track fitness progress, and strengthen client-coach relationships—built to motivate users, reduce admin workload, and keep members engaged through personalized experiences and achievement-driven features.

CASE STUDY

I worked with

Testimonials

Stuart Walker

Head of Design

"It's a pleasure having you on the team, Dusan. Your leadership on the NBN UX work has been exemplary, marked by unwavering integrity and a commitment to delivering the best possible experience for our customers. This focus not only enhances customer satisfaction but also drives meaningful benefits for the business.We must be on challenge 101 with the support you have given across the design system that we are building for the app, this help has not go unnoticed, Dusan, it means a lot, we have turned around more work while balancing key business projects."

Sandra Kuras

Lead Technical Product Manager

"Dusan has worked for amaysim for 2 years, but it is only now that he has moved to a permanent role, that I can finally recognise him this way. I want to thank Dusan for his incredible contribution to the NBN project. His meticulous work in single-handedly designing wireframes for the end-to-end NBN journey has been nothing short of brilliant. He has demonstrated exceptional patience in dealing with ambiguity, always gracefully accepts feedback, and incorporates it seamlessly into his designs. His ability to quickly grasp complex technical details and translate them into user-friendly journeys showcases his dedication and remarkable skill set. Dusan has not only elevated the quality of our project but has also set a high standard for collaboration across teams. amaysim is lucky to have such a talented and adaptable team member on board."

Jimi Suen

Lead Project Manager

"I’ve had the pleasure of working with Dusan on the NBN broadband program, where he served as a UX Designer tackling some of the most complex customer and design challenges. Navigating the intricacies of NBN spanning legacy systems, technical constraints, and high customer expectations is no small feat. Dusan rose to the occasion time and time again. His ability to turn fragmented, often inconsistent data into actionable insights helped us reimagine core customer experiences from service qualification flows to fault reporting and installation tracking. He approached each problem with a deep sense of empathy, often working through ambiguity and regulatory complexity to ensure that design decisions truly reflected customer needs.

On the technical front, Dusan brought strong UX research, wireframing, and prototyping skills to the table, often leading usability testing efforts that revealed root causes of friction especially in high-anxiety touchpoints like service outages or missed technician appointments. His designs not only made these moments more intuitive but also reduced call centre volumes and improved customer satisfaction scores. What stood out even more was Dusan’s collaborative spirit. He is a trusted partner across product, engineering, operations, and legal able to bring clarity and structure to chaotic conversations, and always with a calm, constructive mindset. In a high-stakes, high-complexity program like NBN, Dusan proved to be a critical asset someone who consistently delivered smart, customer-first design solutions. I would highly recommend him to any organisation serious about improving digital experiences at scale."

Janani Krishnamurthy

Director, amaysim nbn

"I've had the pleasure of working closely with Dusan as the lead Ux designer for the launch of Amaysim nbn. I can confidently say Dusan is one of the most user-centric UX designers I've had the opportunity to work with. Dusan brought a level of empathy, strategic thinking, and design craftsmanship that elevated our product design. He has an exceptional ability to translate complex requirements into intuitive, user-friendly designs, always keeping the end user in focus while balancing business goals and technical constraints.

Thanks to Dusan’s design leadership, we were able to launch nbn with a market leading user journeys, which received outstanding feedback both internally and from users."

Let's get in touch

Sydney, NSW 2000
Phone: +61 410 270 487
Email: office@dushanux.com
LinkedIn: @dusan